[情報] 北美華碩回應近期RMA問題 道歉並承諾改善

來源：華碩美國官網新聞稿 https://www.asus.com/us/news/nythl3v1fqlpe8jy/ 中文翻譯來源：HKEPC臉書粉專 https://www.facebook.com/hkepc/posts/pfbid0jUNea1AZh3NHEfbkjmqnjGK4JvxWVDhgwtn26FB4c2y9z6noLst4z6dayARLHAVsl 縮網址： https://bit.ly/44Nq3AI 華碩美國分公司本月15日在官網發布了新聞稿 新聞稿標題： Enhancing Our RMA Communication Processes in US and Canada 加強我們於北美地區的RMA溝通流程 以下是原文+HKEPC的翻譯並行： Recent feedback has highlighted some gaps in our RMA communication process in the US and Canada. We deeply apologize to our customers and the community for any confusion and frustration they might have experienced from this. We have taken your feedback to heart and are committed to making improvements. 最近的回饋凸顯了我們在美國和加拿大的 RMA 溝通流程中存在著一些差距，令 ASUS 客 戶及社群由此可能遇到的任何困惑和沮喪深表歉意，ASUS 已收到回饋並致力於做出改進 。 We want to assure our customers that any repairs covered under the manufacturer's limited warranty have always been and will continue to be free of charge. It is never the intent of ASUS to charge any customers a fee that does not directly address the device malfunctions they are experiencing. We now recognize that the current process and the language used does not adequately convey this information. We are working diligently to make changes in the best interest of our customers. 我們向客戶保證，製造商有限保固範圍內的任何維修要求，將會繼續保持免費，ASUS 絕 對不會向任何客戶收取不直接解決他們所遇到的設備故障的費用。我們認識到目前的流程 和使用的語言並不能充分傳達這些訊息。我們正在努力做出改變，以實現客戶的最大利益 。 In addition to addressing issues on an individual basis with our customers that have come forward, we are also making changes to our RMA process. Effective May 16th, 2024, we will implement the following actions to optimize the customer repair experience: 除了針對提出問題的客戶逐一解決問題外，我們也對 RMA 政策進行了更改。自 2024 年 5 月 16 日起，我們將採取以下措施來優化客戶維修體驗： We are revising our repair pricing structure for out-of-warranty products; this includes a thorough review process for any abnormal pricing to ensure consistency, transparency and fairness. 我們正在修改保固期外產品的維修定價結構；這包括對任何異常定價進行徹底的審查流程 ，以確保一致性、透明度和公平性。 Currently, we perform a full analysis of devices sent for RMA, and send customers a comprehensive list of available repairs, free and paid, in our messaging to customers. We understand this may have caused confusion when a customer has only ordered a specific repair. We will no longer automatically offer repair quotations for cosmetic imperfections unless they affect the device’s functionality or are specifically asked for by the customer. 目前，我們對發送 RMA 的設備進行全面分析，並在向客戶發送的訊息中向客戶發送免費 和付費的可用維修的完整清單。我們知道，當客戶僅訂購特定維修時，這可能會造成混亂 。我們將不再自動提供外觀缺陷的維修報價，除非它們影響設備的功能或客戶特別要求。 We will update the verbiage of our automatic emailing system for improved clarity, so our customers always know what repairs will be offered for free, and the terms and conditions relevant to the device in question. 我們將更新自動電子郵件系統的用語，以提高(語意)清晰度，以便我們的客戶始終了解將提供哪 些免費維修，以及與相關設備相關的條款和條件。 順便加上HKEPC小編做的梗圖 https://i.imgur.com/jLXkSeo.png 笑死 - 華碩居然道歉了 看來這次搶到刀的人是耶穌 不過看華碩的說明 新的RMA政策目前僅包含北美地區 他國事務 台灣消費者遇到了請自己去架刀爭取 至於(北美)華碩開出的這些承諾能否兌現 我只能說破損的信用是要靠時間修補的 繼續觀望囉 等板上勇者開箱Ally X -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 140.112.217.79 (臺灣) ※ 文章網址: https://www.ptt.cc/bbs/PC_Shopping/M.1715879636.A.671.html