[新聞] 美國外送員因小費只有25%怒罵客戶

備註請放最後面 違者新聞文章刪除 1.媒體來源: NBC News ※ 例如蘋果日報、自由時報（請參考版規下方的核准媒體名單） ※ Yahoo、MSN、LINE等非直接官方新聞連結不被允許 2.記者署名: Chantal Da Silva ※ 若新聞沒有記者名字或編輯名字，請勿張貼，否則會被水桶14天 ※ 外電至少要有來源或編輯 如:法新社 3.完整新聞標題: Video appearing to show DoorDash driver cursing at customer over 25% tip sparks online debate 外送平台DoorDash駕駛對25%小費不滿, 對顧客飆罵F word -A spokesperson for DoorDash said a delivery driver had been removed from the platform in connection with the incident.- (副標)平台發言人稱該外送駕駛已被開除 ※ 標題沒有完整寫出來 ---> 依照板規刪除文章 4.完整新聞內文: (ChatGPT機翻w/微人工潤飾) 一名遞送20美元披薩的司機所應得的合理小費是多少呢？ 一段在TikTok上廣傳的視頻聲稱顯示一名在德克薩斯州的DoorDash送貨員因顧客給予的5 美元小費對顧客咒罵，引起了網絡上對美國小費文化的新一輪辯論。 「我只是想說，對於一個給予5美元小費的人來說，你的房子真的很讚。」一位名為 Lacey Purciful的用戶本週在TikTok上發布的門口攝影機視頻中，外送司機離開一座房子 時說道。 「不客氣！」居民說道，對這番話感到驚訝。「去你的！」司機在走開之前回應道。 「那麼對於一個價值20美元的披薩，我應該給多少小費呢？」在另一個帖子中，自稱在服 務業工作超過10年並且「非常慷慨」給小費的事主Purciful在標題中寫道。 Purciful目前尚未對評論請求做出回應，她表示DoorDash已解雇了這名司機。 一名DoorDash發言人證實與此事件相關的工作人員已被從平台中移除。發言人表示，該公 司還與顧客聯繫。 「有禮地要求小費是可以接受的，但虐待或騷擾他人絕不可接受，」發言人說道。 「我們的規則的存在是為了確保使用我們平台的每個人——送貨員、顧客、商家——都能 夠獲得安全和愉快的體驗，」發言人表示。「我們期望每個人都以尊重他人為前提，我們 將公平且一致地執行我們的規則。」 這段視頻加劇了美國關於小費文化的日益激烈的辯論，一些人抱怨目前的趨勢可能已經達 到了臨界點。 「小費已經失控了，」一位社交媒體用戶在評論視頻時說道。這位用戶表示，對於一份價 值20美元的披薩給予5美元小費已經「足夠多了」。 另一位用戶說：「我也是Doordash的送貨員，大部分（不是全部）的披薩送餐訂單都沒有 小費。那個是一個了不起的小費。」 然而，並非所有人都同意，一些人稱Purciful為「Karen」，因為她聯繫了DoorDash。 p.s. Karen在美國被用來帶有貶義的指稱刻板印象中的白人中產階級女性 一位發帖者表示，這名司機不應該失去工作，寫道：「他說的話不對，但他不應該因此失 去工作。每個人都在努力謀生。」 另一位評論者指出，司機可能擔心里程費用，寫道：“也許5美元還不夠。” 根據研究，新冠疫情使消費者在困難時期尤其願意給予小費的意願受到關注，許多人在危 機期間願意支付更高的小費。 支付處理平台Square今年提供的數據顯示，全服務餐廳的小費頻率在去年第四季度相比於 2021年同期增長了17％。與此同時，根據該公司的數據，咖啡店和快餐連鎖店等快餐服務 場所的小費頻率增長了16％。 儘管通脹率創下紀錄，這導致許多消費者的自由收入減少，但小費的頻率顯然仍在上升。 雖然疫情似乎推動了小費文化的廣泛變化，但越來越多的商家使用POS系統來處理 付款，這使得顧客更容易提供小費，也讓企業更容易要求小費。 p.s.這邊指的就是直接在平台上提供支付小費的功能 在行業組織Hospitality Technology對餐廳高管進行的一項調查中，71％的受訪者表示， 使用數據“了解客人的喜好和行為”是他們推動POS系統升級的主要原因，而提供 新的付款選項則佔了57％。 根據NBC波士頓報導，最近Lending Tree的一項調查發現，60％的美國人覺得他們給小費 的金額增加了。約24％的人表示，在有選擇給小費的情況下，他們感到壓力；而41％的人 表示，由於對小費的期望，他們改變了購買習慣；60％的人覺得小費的期望變得過分 (以下原文) What's an acceptable tip for a driver who delivers a $20 pizza? A TikTok video purporting to show a DoorDash delivery driver in Texas swearing at a customer over the $5 tip she gave him has gone viral, sparking fresh online debate over tipping culture in the U.S. "I just want to say it's a nice house for a $5 tip," the driver can be heard saying as he walks away from a home in the door camera video a user under the name Lacey Purciful posted on TikTok this week. "You're welcome!" the resident says, appearing surprised by the remark. "F--- you," the driver responds before he walks away. "So how much should I be tipping for a $20 pie?" Purciful — who, in a separate post, said she has worked in the service industry for over 10 years and tips "very well" — wrote in a caption. Purciful, who did not immediately respond to an overnight request for comment, said DoorDash fired the driver. A DoorDash spokesperson confirmed that a worker had been removed from the platform in connection with the incident. The spokesperson said the company had also reached out to the customer. "Respectfully asking for a tip is acceptable, but abusing or harassing someone is never acceptable," the spokesperson said. "Our rules exist to help ensure everyone who uses our platform — Dashers, customers, merchants — have a safe and enjoyable experience," the spokesperson said. "We expect everyone to treat others with respect, and we will enforce our rules fairly and consistently." The video added fuel to a growing debate in the U.S. over tipping culture, with some complaining current trends may have reached a tipping point. "Tipping is out of control," a social media user said, commenting on the video. The user said $5 for a $20 pizza felt "more than" enough. Another user said: "I doordash and most (not all) pizza delivery orders don't tip. That was a Rockstar tip." Not everyone agreed, however, with some branding Purciful a "Karen" for having contacted DoorDash. One poster said the driver should not have lost his job, writing: "What he said was not right, but he didn't have to lose job over it. Everyone is trying to make a living." Another commenter noted that the driver may have been concerned about mileage, writing: “Maybe $5 wasn’t enough.” The Covid-19 pandemic brought consumer willingness to give tips, particularly during times of hardship, into new focus, with many people ponying up to pay higher gratuities during the crisis, according to research. Figures provided this year by the payment processor Square showed the frequency of gratuities at full-service restaurants grew 17% in the fourth quarter last year from the same period in 2021. Meanwhile, tip frequency at quick-service restaurants, such as coffee shops and fast-food chains, rose 16%, according to the company's data. Tipping apparently rose despite a period of record inflation, which has eaten away at many consumers' discretionary income. While the pandemic appeared to spur widespread changes in tipping culture, the growing use of point-of-service systems to process payments also appears to have made it easier than ever for customers to provide — and for businesses to ask for — tips. In a survey of restaurant executives by the industry group Hospitality Technology, 71% of respondents said using data to “understand guest preferences and behavior” was their primary reason for facilitating point-of-service system upgrades, while enabling new payment options was the priority for 57%. A recent Lending Tree survey found that 60% of Americans felt they were tipping more, NBC Boston reported. Around 24% said they felt pressured to tip when the option was presented, while 41% said they had changed their buying habits because of gratuity expectations and 60% felt tipping expectations had gotten out of hand. ※ 社論特稿都不能貼！違者刪除（政治類水桶3個月)，貼廣告也會被刪除喔！可詳看版規 5.完整新聞連結 (或短網址)不可用YAHOO、LINE、MSN等轉載媒體: https://shorturl.at/eoptF ※ 當新聞連結過長時，需提供短網址方便網友點擊 6.備註: 所以美國外送員真的開車外送 這樣真的划不來啦 5塊小費其實也不多 各國的外送平台跟外送員之間都有各自的戰爭 我覺得這件事情也是有點仇富的味道就是了 ※ 一個人一天只能張貼一則新聞(以天為單位)，被刪或自刪也算額度內，超貼者水桶，請注意 ※ 備註請勿張貼三日內新聞(包含連結、標題等) -- ※ 發信站: 批踢踢實業坊(ptt.cc), 來自: 58.114.177.47 (臺灣) ※ 文章網址: https://www.ptt.cc/bbs/Gossiping/M.1688658568.A.05B.html